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Mortgage Servicing FAQs

Fee Schedule
How do I view my loan data?

Once you have logged into your account from www.UCCU.com, click the mortgage loan tile.

This will take you to your mortgage dashboard where you can view activity, make payments, view statements, and more.

How do I make a payment?

From the payments dropdown select “One Time”.

From there, fill out the bank routing number and account number for the account from which you’d would like the funds drawn. Select the type of payment and the amount and then click the “Make Payment” Button. This screen will remember the last account you used so you will not need to reenter the routing and account information.

Payments can be made at any of our conveniently located branches.

Payment can also be made by mail, please send checks to:

Regular mail:
PO Box 660592
Dallas, TX 75266-0592

Overnight mail:
1 Corporate Drive, Suite 360 Lake
Zurich, IL 60047

How do I set up automatic payments?

Log into the UCCU mobile banking app or online at uccu.com to fill out the bank routing number and account number for the account from which you’d like funds drawn. Select the date on which you would like to make the payment (up to 6 days past the due date). Once a recurring payment is set up, this screen can be used to modify or cancel the payment.

*ACH setup is also available. Please email [email protected] to request ACH form

Can I set up bi-weekly payments?

Yes. Please email [email protected] or call 801-223-8221 to request a bi-weekly payment form.

How do I get a payment history?

Payment history can be found by clicking the “Activity” button.

How do I access my statements or tax documents?

Statements are found in the “Statements” menu. Sign up for paperless statements and notifications  through the “Services” menu buttons.

What do I do if I have an issue with taxes or insurance?

View your latest escrow analysis from the “Statements” menu.

If you have questions about your statement there are a few options for contacting our mortgage serving department.

  1. By phone: 1-801-223-7304
  2. By email: [email protected]
  3. By chat: click the chat icon
Do I qualify to remove my mortgage insurance?

To inquire about removing mortgage insurance please email [email protected]

Do I qualify to recast my payments?

To inquire about recasting your mortgage payments, please email [email protected]

How do I request a payoff?

Instant Payoff is available through the “Services” menu. You can also call 1-801-223-7304 to order a payoff by phone.