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Prime Checking FAQ

Answers to Frequently Asked Questions about Prime Checking

+ How do I upgrade my checking account to Prime Checking?
  • Call 800-453-8188 during office hours (Mon-Fri: 8am – 6pm, Sat: 9am – 2pm)
  • Email UCCU using the secure messaging option inside online banking (just click “Messages” after logging in)
  • Visit any branch.
+ What does “powered by BaZing” mean?

UCCU Prime Checking packages are an exclusive mix of banking advantages, money saving benefits and protection services. Some of these benefits are made possible through a partnership with BaZing, a nationwide discount network of over 360,000 online and local deals.

+ If I upgrade to a UCCU Prime package, will my spouse be able to use the UCCU Prime benefits also?

Authorized joint-owners/signers on Prime Checking accounts qualify for all Prime Checking benefits. To access UCCU Prime benefits, each signer on a prime checking account will need their own unique login credentials. Please contact UCCU for a temporary password and then complete the setup at www.BaZing.com/UCCU or using the “UCCU Prime” app.

+ If I upgrade to Prime Checking, will my checking account number change?

No. Your checks and account number will not change and automatic payments or deposits already established for your checking account will remain in place, including Bill Pay.

+ Where can I quickly find information to redeem UCCU Prime protection benefits?

The UCCU Prime smartphone app puts all the information you need to redeem all the protection benefits right at your fingertips (e.g. Cell Phone Protection, 24 Hour Roadside Assistance, ID Theft Aid, Accidental Death Insurance, etc).

+ Do I have to use my phone to enjoy the benefits of UCCU Prime?

No. UCCU Prime benefits and deals can be accessed from any computer, tablet or smartphone. Please note that at this time not all the deals are searchable from the smartphone app so be sure to login at www.BaZing.com/UCCU to explore all the savings.

+ Can I access the UCCU Prime app from within the UCCU Mobile online banking app?

Yes. After you have downloaded the UCCU Prime app and completed the login setup, you can quickly launch UCCU Prime from the “Services” menu inside UCCU Online Mobile Banking.

+ How do I find and redeem local and national discounts?

Use the UCCU Prime smartphone app to search local deals while on-the-go. Please note that not all national discounts on travel, theme parks and entertainment can be found using the smartphone app. To search the entire database of travel, theme parks and entertainment discounts we suggest that you login using a web browser from www.BaZing.com/UCCU.

+ Which ATMs can I use for free?

With Prime Checking, you can use any of the nearly 30,000 ATMs that display the CO-OP ATM logo. For a complete list of locations visit co-opcreditunions.org/locator

+ Should I carry my Health Savings Card in my wallet?

A digital version of your Health Savings Card can be accessed inside the UCCU Prime smartphone app so there is no need to carry a card.  Simply show the Health Savings Card screen to your pharmacist or participating provider for discounts.

+ Are all benefits & discounts active immediately?

Members are eligible for the UCCU Prime benefits and discounts immediately upon electing for a Prime Checking package, with one exception: eligibility for Cell Phone Protection begins the first day of the calendar month after the cell phone bill for the eligible account holder is paid from the member’s UCCU Prime checking account.

+ What do I present to receive discounts?

Instructions on how to redeem discounts are found with each offer. In most cases, you can simply show the merchant the offer on your smartphone screen.

+ How do I get notified of newly added discounts and benefits?

All UCCU Prime members will receive emails from BaZing periodically with featured deals. Members may opt out of these emails by clicking on the opt-out link in the email footer. BaZing does not share email addresses with any other source.

+ Where can I go to learn more and find answers to UCCU Prime questions?

All BaZing Member Service Information, product knowledge, the BaZing Guarantee and other related information can be found at www.BaZing.com/UCCU. Just login and follow the links on the top of the page.

+ Who can I call if I have a question about UCCU Prime benefits powered by BaZing?

For questions regarding deals and protection benefits, call the BaZing Customer service line toll free at 1-855 UBAZING (855-822-9464). For all other questions, please contact UCCU at 800-453-8188.

+ I tried to use my coupon and it didn’t work. What do I do?

With thousands of offers available to our BaZing members, there may be rare instances when a merchant might mistakenly not honor a coupon. But if this happens to you, we will make it right! Simply tap “I had a problem” when redeeming deals in the UCCU Prime mobile app and follow the instructions. 

+ Are all the discounts on the BaZing website also on the mobile app?

Currently, only select portions of the BaZing website are available on the mobile app, which is always expanding.

+ What if I showed a mobile coupon and they did not accept it?

We will honor the discount and notify the merchant. If you use the mobile coupon and it didn’t work, choose the option “I had a problem” to immediately begin the process of getting your refund.

+ Can additional merchants be added to the BaZing discount network?

Yes. UCCU continuously calls on local merchants to sign-up for BaZing and so can you! To recommend a business Just click the “Refer-A-Merchant” icon on the BaZing website or mobile app. A UCCU representative will then follow-up with the merchant. Any merchant can join the BaZing discount network for free.

+ What discount can I get on the prescriptions that I use?

To see the discounts you can receive off your prescriptions, visit the Health Category at www.BaZing.com/UCCU. Click on the Pharmacy Savings button, and use the Prescription Cost Estimator. Simply type in your prescription to see both the cost and potential savings.

+ How does the Cell Phone Protection work?

If your phone is broken or stolen, we’ll reimburse you for what you pay to have it repaired or replaced, up to $400 per claim. To be eligible for this benefit, the cell phone bill must be paid out of your UCCU Prime checking account the month prior to the incident. Only broken or stolen phones are covered. Lost phones are not covered. Cell phones that are part of a pre-paid or pay as you go cell phone plan are not eligible. All claims are subject to a $50 copay. Approved claims submitted for reimbursement of over $450 will receive the maximum amount of reimbursement, which is a check for $400. There is a maximum of 2 claims per 12-month period. The maximum benefit limit is $800 per 12-month period.

+ How does the Roadside Assistance work?

As a UCCU Prime Checking member, roadside assistance is available to you 24/7. This roadside assistance is free to use for covered services up to $80.00. If you’re covered charges equal more than $80.00, you’ll simply pay the difference (up to 4 times a year). Coverage includes:

  • Towing assistance
  • Battery service
  • Flat tire assistance
  • Fuel, oil, fluid and water delivery service
  • Lock-out assistance
  • Collision assistance
  • Extrication assistance
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