Utah Community Credit Union

Federal CARES Act Mortgage Forbearance Information

 

We want to keep you as informed and prepared as possible regarding mortgage relief options. If you are experiencing financial hardship due to COVID-19 we encourage you to read the information below and, as always, please reach out with any questions or concerns.

You may have the option to temporarily pause your mortgage payments. This is called a forbearance. Forbearance is a temporary suspension of your mortgage payments, allowing you to remain in your home while working through short-term financial challenges.

Please note: the government’s forbearance program is not a payment forgiveness program. The program will pause your payments, but payments will need to be repaid at the end of the forbearance plan. If you are seeking a forbearance plan, continue making your mortgage payments until your forbearance plan has been approved.   

 

 

 

Federal CARES Act Mortgage Forbearance Information.

 

     Click to jump to...  

1.  UCCU mortgage payment grace period.

2.  What if I cannot make a mortgage payment?

3.  Will mortgage payments skipped during forbearance simply be tacked onto the end of my loan?

4.  How do I make a forbearance request?

5.  Will my credit report be negatively impacted during forbearance?

6.  Will I incur late fees during forbearance?

7.  What to do if you’re experiencing long hold times over the phone?

8.  Beware of current COVID-19 scams.

9.  Forbearance contact information.

 

 


UCCU mortgage payment grace period

 

UCCU provides you with a 15-day grace period to help provide flexibility in making monthly mortgage payments. If your mortgage payment was due on the first of the month, remember that you have a grace period until the 15th to make your payment without any penalties, late fees, or harm to your credit. Payment can be made inside the UCCU Mobile app, online or over the phone at 801-223-7304.  

 


What if I cannot make a mortgage payment?

 

If the pandemic has caused financial hardship that prevents you from paying your mortgage, UCCU will make every effort to help. Short-term relief: you may have the option to temporarily pause your mortgage payments. This is called a forbearance. Forbearance is a temporary suspension of your mortgage payments created by the Federal CARES Act, allowing you to remain in your home while working through short-term financial challenges. UCCU is able to suspend your mortgage payments for up to 180 days. At the conclusion of the forbearance period, all of your deferred payments must be repaid. This means that all mortgage payments skipped will need to be paid back according to your individual forbearance repayment plan. UCCU will work with you to find a payment solution that works for you.

Click here to review information from the Consumer Financial Protection Bureau that explains Federal CARES Act forbearance relief efforts.  

 


Will mortgage payments skipped during forbearance simply be tacked onto the end of my loan?

 

No. At the conclusion of the forbearance period (typically 2 to 6 months), arrangements to repay the payments that were skipped will need to be repaid. UCCU will assist you with a repayment plan.

 


How do I make a forbearance request?

 

If you are facing financial hardship caused by COVID-19, the Federal CARES Act created relief options for most mortgages. Each situation is different, so it’s important to contact us to see how we might be able to help.

Call us at 1-866-397-5370

Click here to submit a forbearance request. 

 


Will my credit report be negatively impacted during forbearance?

 

Credit reporting will be suspended during an active forbearance plan as long as the delinquency is related to a hardship resulting from COVID-19. Remember, mortgage payments must be made until the forbearance plan is approved. 

 


Will I incur late fees during forbearance?

 

No. Late fees will not be added to any forbearance plans. 

 


What to do if you're experiencing long hold times over the phone?

 

Click here to expedite your request and a representative will reach out to you. 

 


Beware of current COVID-19 scams.

 

Criminals are currently taking advantage of situations like the COVID-19 pandemic to impersonate companies like UCCU, charities or government agencies. Please beware of suspicious-looking or sounding emails, text messages or phone calls. Remember, a UCCU team member will never call you and ask you for your account username or password.

Click here for more information about current COVID-19 scams. 

 


If you have any questions please reach out so we can help find a solution for you.

 

Call: 1-866-397-5370  |  Email: mymortgage@uccu.com

Click here to submit a forbearance request

 

 

 

 

 

NCUA Equal Housing Lender
Utah Community Credit Union, PO Box 1900, Provo, Utah 84603-1900, 1 (800) 453-8188. All Rights Reserved. Utah Community Federal Credit Union does business as (DBA) Utah Community Credit Union. Unauthorized account access or use is not permitted and may constitute a crime punishable by law.