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Identity Theft Resolution

Get Reimbursed for Identity Theft

Up to $10,000 in identity theft reimbursement coverage with specialists ready to assist you.2

Gain up to $10,000 in reimbursement funds if monetary theft occurs involving your personal identity when you sign up for Elevated Checking with UCCU. Identity Monitoring, Dark Web Monitoring, and Credit Monitoring are all tools used to protect you against identity fraud and should be activated for more security against theft.

File an Identity Theft Claim

  1. Verify you have an Elevated Checking Account.
  2. Login to your Online UCCU Digital Banking. Select “Services” then “Elevated Checking.”
  3. Select “Fully Managed Identity Theft Resolution” and read through the webpage.
  4. Call Benefits Service Center at 1-866-210-0361 for additional support.
    • Have your Elevated Checking identity number ready
    • Monday – Friday, 8:30 a.m. – 5:00 p.m. EST.
    • The Benefits Administrator may require reasonable information or documents regarding the loss.
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Get Free Identity Theft Insurance

Sign up for Elevated Checking and receive Identity Theft reimbursement coverage up to $10,000 dollars. Identity Theft Resolution insurance repays the money you spend to restore your identity.


(801) 223-8188 | Branch Locations

Available M–F 8am–6pm, and Sat. 9am–2pm.

Frequently Asked Questions

Do I need to Activate Identity Monitoring before submitting a claim?

No. However, it is highly recommended that you activate Identity Monitoring and Dark Web Monitoring to give you maximum protection soon after signing up with Elevated Checking. It is always best to prevent identity theft rather than resolve it.

Can I submit an Identity Theft Claim that occurred before having Elevated Checking?

It depends. Identity Theft Resolution is not retroactive, meaning it only applies to incidents that occur after the coverage (Signing up for Elevated Checking) has been initiated. If you have already experienced Identity Theft and later sign up for Elevated Checking, call the Benefits Service Center at 1-866-210-0361 with your Elevated Checking Identity number and their team of experts will have advice on your specific situation.

Is there anything else I need to do following Identity Theft after submitting a claim?

If you reasonably believe a law may have been broken as a result of your ID loss, a report must promptly be filed with the police in your local area. You must also take all reasonable steps to mitigate possible costs. A benefits administrator will direct you further as needed.

Are there additional securities I can access with UCCU?

  • Dark Web Monitoring: Alerts you if your personal information is exposed on the dark web.
  • Credit Monitoring Receive alerts about changes in your credit report to protect against fraud and dispute errors.
  • Identity Monitoring: Active scanning of thousands of databases for early detection of possible identity theft.

More Elevated Benefits

We’re here to help

Call or Text

(801) 223-8188
Mon – Fri: 8:00 am – 6:00 pm
Sat: 9:00 am – 2:00 pm

Submit a Question to our Support Team

or send us a message from inside online banking.

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2IDProtect® Identity Theft Monitoring and Resolution Services: Benefits are available to personal checking account owner(s) and their joint account owners subject to the terms and conditions for the applicable Benefits. Some Benefits require authentication, registration and/or activation. Benefits are not available to a “signer” on the account who is not an account owner or to businesses, clubs, trusts, organizations and/or churches and their members, or schools and their employees/students. Identify Theft Resolution: Up to $10,000 Identity Theft Expense Reimbursement Coverageto cover expenses associated with restoring your identity. (Guide to Benefit with complete details of coverage and exclusions can be found by accessing the Elevated Checking Benefits Portal located inside UCCU Online Banking.) Fully Managed Identity Theft Resolution Services – Access to a dedicated fraud specialist assigned to manage your case until your identity is restored.

Benefits are subject to change at any time and without notice. Some benefits require registration and activation. Terms and conditions apply. Click here for Elevated Checking details and guide to benefits for coverage and exclusions.