ATM With Teller Assist
UCCU finds another way to make banking easy
Although Video Teller Machines look and operate like ATMs, they also connect members, via video chat, with a real teller stationed at our UCCU Headquarters. At a Video Teller Machine, members can complete loan payments, transfer funds, ask the teller questions regarding specific activities on their accounts, and much more. This new technology expands the reach UCCU tellers have, allowing them to assist more credit union members than ever before. The Video Teller Machines at our drive-ups are available earlier and later than our traditional teller line and function as a regular ATM after hours.
UCCU Video Teller Machine Locations
What is an ATM with Teller Assist?
It is an electronic telecommunications device that allows UCCU representatives to provide face-to-face service through video from a remote location.
What are the differences between a ATMs with Teller Assist and a standard ATM?
ATMs with Teller Assist offer the ability to speak with a Member Service Representative. These agents can provide more in-depth services like check and cash deposits, loan payments, account maintenance, and more. Both machines have full ATM services.
What transactions can be performed through a Video Teller Assist Machine?
Deposits, withdrawals, transfers, loans, payments, balance inquiries, transaction inquiries, disputes, card blocking, fee waivers, wiring, check and ACH stops, address changes, unlocking online banking, password resets, and releasing member numbers and account numbers.
What transactions cannot be performed through an ATMs with Teller Assist?
Card printing, cashier’s check printing, name changes, adding or removing signers, opening new accounts, statement printing, check orders, cash advances, and changing or releasing beneficiaries.
Where are the ATMs with Teller Assist representatives located?
Representatives are located at UCCU Headquarters in Provo, UT.
When are representatives available through the ATMs with Teller Assist?
Outdoor machines are staffed Monday through Friday from 8:00 am to 6:00 pm. Indoor machines are available from 9:00 am to 5:30 pm, Monday through Friday. All video teller machines operate as a standard ATM 24/7.
Will I still be able to talk to a representative inside the branch or through the drive-thru?
Yes. Members who want to speak directly with a person inside the branch or drive-thru will still be able to do so.
How many bills can an ATMs with Teller Assist accept or give per transaction?
Fifty.
How can an ATM with Teller Assist Machine representative look up my profile?
You can provide an ID, debit or credit card, first and last name, member number or account number, or social security number.
Is UCCU replacing/letting go of Branch Employees as a result of the ATM with Teller Assist Machine installations?
No. This technology allows us to reallocate our resources to serve our members more efficiently. There has been no job loss as a result of Video Teller Machine implementation.