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Video Teller Machines

Video Teller Machines at the UCCU Vineyard Branch

UCCU finds another way to make banking easy.

Although Video Teller Machines look and operate like ATMs, they also connect members, via video chat, with a real teller stationed at our UCCU Headquarters. At a Video Teller Machine, members can complete loan payments, transfer funds, ask the teller questions regarding specific activities on their accounts, and much more. This new technology expands the reach UCCU tellers have, allowing them to assist more credit union members than ever before. The Video Teller Machines at our drive-ups are available earlier and later than our traditional teller line and function as a regular ATM after hours.

UCCU Video Teller Machine Locations

UCCU Branch and ATM Locations

What is a Video Teller Machine?

A Video Teller Machine is an electronic telecommunications device that allows UCCU representatives to provide face-to-face service through video from a remote location.

What are the differences between a Video Teller Machine and an ATM?

Video Teller Machines offer the ability to speak with a Member Service Representative. These agents can provide more in-depth services like check and cash deposits, loan payments, account maintenance, and more.

What transactions can be performed at a Video Teller Machine?

Deposits, withdrawals, transfers, loans, payments, balance inquiries, transaction inquiries, disputes, card blocking, fee waivers, wiring, check and ACH stops, address changes, unlocking online banking, password resets, and releasing member numbers and account numbers.

What transactions cannot be performed at a Video Teller Machine?

Card printing, cashier’s check printing, name changes, adding or removing signers, opening new accounts, statement printing, check orders, cash advances, and changing or releasing beneficiaries.

What are the differences between a Video Teller Machine and an ATM?

Video Teller Machines offer the ability to speak with a Member Service Representative. These agents can provide more in-depth services like check and cash deposits, loan payments, account maintenance, and more.

Where are the Video Teller Machine representatives located?

Representatives are located at UCCU Headquarters in Provo, UT.

When are representatives available through the Video Teller Machines?

Outdoor machines are staffed Monday through Friday from 8:00 am to 6:00 pm. Indoor machines are available from 9:00 am to 5:30 pm, Monday through Friday. All video teller machines operate as an ATM 24/7.

Will I still be able to talk to a representative inside the branch or through the drive-thru?

Yes. Members who want to speak directly with a person inside the branch or drive-thru will still be able to do so.

How many bills can a Video Teller Machine accept or give per transaction?

Fifty.

How can a Video Teller Machine representative look up my profile?

You can provide an ID, debit or credit card, first and last name, member number or account number, or social security number.

Is UCCU replacing/letting go of Branch Employees as a result of the Video Teller Machine installation?

No. This technology allows us to reallocate our resources to serve our members more efficiently. There has been no job loss as a result of Video Teller Machine implementation.