Welcome to UCCU

Yes! You should not experience any changes to your direct deposit.

No. Automatic transfers and loan payments (including Bill Pay or Zelle services) will need to be set up and scheduled inside UCCU Digital Banking. For more information, visit our Payments and Transfers page.

Yes. When setting up automated (or one time) ACH payments or requesting a wire transfer, be sure to use UCCU’s routing number of 324377820. 

Yes. While TransWest checks will continue to clear without interruption for the next 12 months we encourage members to request a free box of UCCU checks at their convenience.

You may place an order for new UCCU checks by visiting any branch, calling 801-223-8188, or logging in to UCCU Digital Banking at UCCU.com.

Your overdraft protection and Courtesy Pay settings will stay the same.

Dividend rates are the same if not slightly higher on all UCCU deposit products. Interest will accrue and be paid on the first of each month, even on accounts that currently have dividends paid quarterly.

Yes. Credit Union deposits will continue to be federally insured by the National Credit Union Administration (NCUA), meaning you will still have up to $250,000 in protection for an individual membership.

 Access to the TransWest Bill Pay service will be removed at the end of the day May 23, 2025 so to make the switch to UCCU Bill Pay as easy as possible, just follow these three simple steps.

Before May 23

1. Log in to TransWest Bill Pay and capture (write down) your payee and payment information so you can easily recreate each payee in the UCCU Bill Pay system on or after June 2.
2. Any payment scheduled after May 23 will not be processed. Please move the payment date earlier or you can make payments with UCCU’s Bill Pay on or after June 2.

On or After June 2

1. Log in to UCCU Digital Banking and navigate to Bill Pay. Use the payee information that you captured prior to May 23, 2025 (see step 1 above) to set up your payees and payments in UCCU Bill Pay.

Access to the TransWest Zelle service will be removed at the end of the day May 28, 2025. Starting June 2, 2025, you’ll be able to enroll in Zelle with UCCU—making it easy to send and receive money with people you trust.

Before May 28

1. Log in to TransWest Zelle and capture (write down) your Zelle contacts and payments so you can easily recreate your Zelle service with UCCU on, or after, June 2.

On or After June 2

1. Log in to UCCU Digital Banking and navigate to Zelle. Use the contacts and payments information that you captured prior to May 28, 2025 (see step above) to set up your Zelle service with UCCU.

You should have received your UCCU debit/credit card in the mail. If you did not receive your card(s), you can visit any UCCU branch to have a card instantly issued or you can contact a Member Service Representative at 801-223-8188 for assistance.

TransWest VISA Credit Cards have transitioned to UCCU’s Low Rate Visa Credit Card product. For current rates, and to explore additional rewards card options, please visit uccu.com/visa.

Yes. We have two very popular 4-3-2-1 Cash Back Rewards credit card options to consider. Learn more at uccu.com/4321.

Yes. UCCU offers several card design options to fit your personality or simply help you quickly select the correct card from your wallet. Most of the UCCU card designs are available for instant issue at any UCCU branch location.

You should have received a new UCCU ATM card. If you did not receive a new ATM card by June 2, 2025, please give us a call at 801-223-8188.

You should have received a new PIN number mailer a day or two after you received your new card in the mail. If you did not receive a PIN mailer, or would like to personalize your PIN so it’s easier to remember it’s an easy process.  Simply visit any branch with your picture ID and the new card for assistance.

All of your loans will remain open and transfer to UCCU.

You will continue to pay interest on loans at the rate on your original loan document. 

You can now make your payments inside UCCU’s online or mobile banking. For more information visit uccu.com/LoanPayment. 

Most loan payment due dates will not change.

On or after June 2, 2025 you can login to UCCU Digital Banking and make loan payments or set up automatic recurring payments. Loan payments sent to UCCU via mail should be sent to either of these addresses:

Utah Community Federal Credit Union (UCCU), P.O. Box 1900, Provo, UT 84603-1900

There are 4 mortgage payment options below:

Automatic Monthly Electronic Payment Option: Follow the steps below to setup monthly recurring automatic payments from your UCCU checking or savings account.

1. Log in to your UCCU mobile app or online at www.uccu.com.
2. Click on the Mortgage Loan account tile.
3. Under “Never Miss a Payment” click on “Enroll Today” and follow the prompts to complete the setup.

IMPORTANT NOTE: After submitting your request, a confirmation and start date will be sent to you. Please continue to make payment via an alternative method until your confirmed start date.

One-Time Payment Option: Follow the steps below to make a one-time payment from your UCCU checking or savings account.

1. Login to your UCCU mobile app or online at www.uccu.com.
2. Click on the mortgage loan account tile.
3. Click on “Make A Payment.”
4. Click “Make A One-Time Payment” and follow the prompts to complete the setup.

UCCU Branch Option: Visit us at any of our branch locations to make a one-time payment from your UCCU checking or savings account.

Mail-in Option: To mail a payment, use the appropriate address below for either regular or overnight mail. Please include your loan number on payments mailed or overnighted.

• Regular Mail: Dovenmuehle Mortgage, Inc (DMI) PO Box 660592, Dallas, TX 75266-0592
• Overnight Mail: Dovenmuehle Mortgage, Inc (DMI) 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047

IMPORTANT NOTE: BI-WEEKLY PAYMENTS ARE AVAILABLE: If you would like to setup payments every two weeks on your loan, please call 801-223-8188

If you have any questions, please call 800-223-8188 or email us at [email protected]. 

It will be serviced by UCCU’s mortgage servicing partner Dovenmuehle Mortgage, Inc. (DMI), an industry leader in mortgage servicing.

It will take a few days to complete the system integration with Dovenmuehle Mortgage, Inc. (DMI) so your mortgage loan will not be visible inside UCCU Digital Banking until June 9, 2025. If you need assistance during this time or any question related to your mortgage loan, please contact us at (801) 223-8221 or [email protected].

IMPORTANT NOTE: There is a 60 day grace period from June 1 during this transition. Late payments received after July 31, 2025 will be considered delinquent and will accrue a late

Your transaction history up to June 1, 2025 will not carry over to UCCU Digital Banking. However, you will be able to access eStatements from the last 36 months within Digital Banking, and you may contact us for any additional statement records. Transaction history starting June 2, 2025 will be viewable inside UCCU Digital Banking.

While your statement preferences will remain the same, all June 1, 2025 statements will be mailed from TWCU as normal. Going forward with UCCU, all statements will be sent based on your statement preferences. According to our Member Service Agreement, if you do not have a checking account or any activity within a given three months, you will only receive statements quarterly.

Statement records will be available within UCCU Digital Banking for 36 rolling months, and you may contact us for any additional statement records.

If you are to receive Forms 1098, 1099-C, 1099-INT, 1042-S, 1099-R, 1099-SA, 1099-Q, or Fair Market Value Statements for 2025 from the credit union, you will receive them from UCCU for the entire year of 2025. Any Forms 1098, 1099-C, 1099-INT, and 1042-S will be sent to you according to your statement preferences, and Forms 1099-R, 1099-SA, 1099-Q, and Fair Market Value Statements will be mailed to your primary address on file. You will receive these in early 2026.

No, you will not need to update these. The update will happen automatically.  

No, you will not need to update the lienholder/loss payee on your insurance policy for any vehicles that were financed with TransWest Credit Union and transferred to UCCU. For any new loans, we will provide you with the lienholder/loss payee details to use on your insurance policy when the loan is funded.

If you have any complimentary or paid insurance through TruStage, this will stay in place, and you will not need to take any action to maintain coverage. You should have received a letter from TruStage informing you of any changes in coverage, etc.

Credit disability insurance on your loans will stay in place according to your original loan agreement until the loan is paid off. Members who had changes to their credit life and credit disability insurance have already been notified.

Any existing mechanical breakdown protection (MBP) or guaranteed asset protection (GAP) coverage on your loans will stay in place according to your original loan agreement until the loan is paid off.

Your existing IRA accounts will remain open, and the existing account features will remain the same.

UCCU has a total of 25 branches and over 85,000 ATMs nationwide.

Yes, UCCU has partnered with the Co-op and All-point ATM networks to provide members with over 85,000 surcharge-free ATMs.

On January 1, 2025, TransWest Credit Union members, branches, and staff officially became part of Utah Community Federal Credit Union (UCCU). On June 2, 2025, TransWest was fully integrated into UCCU. 

Yes! Anyone who was a TransWest Credit Union Member on December 31, 2024, is now a UCCU Member.

All TransWest branch locations will continue to operate as normal. Employees you know and trust have joined the UCCU team and will continue to serve you and your financial needs.

Yes, please mail all loan payments, bill payments, deposits, and loan payoffs to the following address:

• Utah Community Federal Credit Union (UCCU), P.O. Box 1900, Provo, UT 84603-1900
  

For specific account questions, please call us at 801-223-8188 or stop by any UCCU branch location (uccu.com/locations). For our telephone service center hours visit uccu.com/hours.