Prime Checking FAQ

• Call 800-453-8188 during office hours (Mon-Fri: 8 am – 6 pm, Sat: 9 am – 2 pm)
• Email UCCU using the secure messaging option inside online banking (just click “Messages” after logging in)
• Visit any branch.

UCCU Prime Checking packages are an exclusive mix of banking advantages, money-saving benefits, and protection services. Some of these benefits are made possible through a partnership with BaZing, a nationwide discount network of over 360,000 online and local deals.

Authorized joint owners/signers on Prime Checking accounts qualify for all Prime Checking benefits. To access UCCU Prime benefits, each signer on a prime checking account will need their own unique login credentials. Please contact UCCU for a temporary password and then complete the setup at www.BaZing.com/UCCU or use the “UCCU Prime” app.

No. Your checks and account number will not change and automatic payments or deposits already established for your checking account will remain in place, including Bill Pay.

The UCCU Prime smartphone app puts all the information you need to redeem all the protection benefits right at your fingertips (e.g. Cell Phone Protection, 24 Hour Roadside Assistance, ID Theft Aid, Accidental Death Insurance, etc).

No. UCCU Prime benefits and deals can be accessed from any computer, tablet or smartphone. Please note that at this time not all the deals are searchable from the smartphone app so be sure to login at www.BaZing.com/UCCU to explore all the savings.

Yes. After you have downloaded the UCCU Prime app and completed the login setup, you can quickly launch UCCU Prime from the “Services” menu inside UCCU Online Mobile Banking.

Use the UCCU Prime smartphone app to search for local deals while on the go. Please note that not all national discounts on travel, theme parks, and entertainment can be found using the smartphone app. To search the entire database of travel, theme parks, and entertainment discounts we suggest that you login using a web browser from www.BaZing.com/UCCU.

With Prime Checking, you can use any of the nearly 30,000 ATMs that display the CO-OP ATM logo. For a complete list of locations visit co-opcreditunions.org/locator

A digital version of your Health Savings Card can be accessed inside the UCCU Prime smartphone app so there is no need to carry a card.  Simply show the Health Savings Card screen to your pharmacist or participating provider for discounts.

Members are eligible for the UCCU Prime benefits and discounts immediately upon electing for a Prime Checking package, with one exception: eligibility for Cell Phone Protection begins the first day of the calendar month after the cell phone bill for the eligible account holder is paid from the member’s UCCU Prime checking account.

Instructions on how to redeem discounts are found with each offer. In most cases, you can simply show the merchant the offer on your smartphone screen.

All UCCU Prime members will receive emails from BaZing periodically with featured deals. Members may opt out of these emails by clicking on the opt-out link in the email footer. BaZing does not share email addresses with any other source.

All BaZing Member Service Information, product knowledge, the BaZing Guarantee, and other related information can be found at www.BaZing.com/UCCU. Just login and follow the links at the top of the page.

For questions regarding deals and protection benefits, call the BaZing Customer service line toll-free at 1-855 UBAZING (855-822-9464). For all other questions, please contact UCCU at 800-453-8188.

With thousands of offers available to our BaZing members, there may be rare instances when a merchant might mistakenly not honor a coupon. But if this happens to you, we will make it right! Simply tap “I had a problem” when redeeming deals in the UCCU Prime mobile app and follow the instructions. 

Currently, only select portions of the BaZing website are available on the mobile app, which is always expanding.

We will honor the discount and notify the merchant. If you use the mobile coupon and it didn’t work, choose the option “I had a problem” to immediately begin the process of getting your refund.

Yes. UCCU continuously calls on local merchants to sign-up for BaZing and so can you! To recommend a business Just click the “Refer-A-Merchant” icon on the BaZing website or mobile app. A UCCU representative will then follow-up with the merchant. Any merchant can join the BaZing discount network for free.

To see the discounts you can receive off your prescriptions, visit the Health Category at www.BaZing.com/UCCU. Click on the Pharmacy Savings button, and use the Prescription Cost Estimator. Simply type in your prescription to see both the cost and potential savings.

If your phone is broken or stolen, we’ll reimburse you for what you pay to have it repaired or replaced, up to $400 per claim. To be eligible for this benefit, the cell phone bill must be paid out of your UCCU Prime checking account the month prior to the incident. Only broken or stolen phones are covered. Lost phones are not covered. Cell phones that are part of a pre-paid or pay-as-you-go cell phone plan are not eligible. All claims are subject to a $50 copay. Approved claims submitted for reimbursement of over $450 will receive the maximum amount of reimbursement, which is a check for $400. There is a maximum of 2 claims per 12-month period. The maximum benefit limit is $800 per 12-month period.

As a UCCU Prime Checking member, roadside assistance is available to you 24/7. This roadside assistance is free to use for covered services up to $80.00. If you’re covered charges equal to more than $80.00, you’ll simply pay the difference (up to 4 times a year). Coverage includes:

• Towing assistance
• Battery service
• Flat tire assistance
• Fuel, oil, fluid and water delivery service
• Lock-out assistance
• Collision assistance
• Extrication assistance